If unfortunately due to postage and handling by Australia Post or Sendle ( I'm very careful when packaging and try my utmost to pack securely with bubble wrap and packing beans ) an item is delivered to you faulty please notify me straight away with a photo and description of the faulty product via my email email@example.com within 7 days of purchase and a replacement or refund will be issued.
No exchange or refund will be given on change of mind products unless faulty or the item is not what it was described as. Please contact me via my email as per above within 7 days of purchase.
We offer a refill service on Flame it Candle Co vessels only and can be dropped of at any of our stockists and is a one week turnaround.
Thankyou for shopping at Flame it Candle Co Perth!